Booth Built Patio Products, LLC Return/Replacements/Defects Policy Return of Unwanted Items

No returns will be accepted without prior authorization. Customer is responsible for all shipping costs, any damages during return shipping,
and a 25% restock fee. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by
phone (877-979-3339) or fax (623-931-1389).    

Defective Merchandise

All claims for defective merchandise must be received within 7 days of delivery.
If you receive a defective part or product contact customer service at (877-979-3339) or fax (623-931-1389) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a damage report to speed the inspection process.

Customer must hold items until Booth Built Patio Products, LLC has arranged for return or authorized disposal of the part or products. Booth Built Patio Products, LLC will arrange pickup for any returns.     They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the parts or product become available if replacements are out of stock.

Damaged Goods

All inspection and reporting procedures outlined in our Receiving & Inspection Policy must be followed or replacements may be denied. 

Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock. The carrier must hold damaged goods for 45 days for possible inspection.